Before VEL
The Traditional Service Plan
Before VEL, support coordinators followed a checklist of standard questions, trying to create goals that often sounded the same for everyone. Plans focused on fixing deficits instead of celebrating strengths — leaving people’s real aspirations out of the picture.
Common Issues:
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Generic goals not tied to the person’s life or interests
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“Total assistance” language that discouraged independence
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No measurable steps or outcomes
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Plans stored away, rarely revisited or updated
Example Goals:
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Drink more water
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Eat healthier
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Exercise regularly
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Go on outings
“There were no measurable outcomes to say when I have fulfilled my goals.”
— Sarah Jones
After VEL
An Empowered Vision
With VEL, Sarah’s plan was transformed into a living, person-centered roadmap.
Her goals became measurable, her supports actionable, and her vision clearly defined.
Example SMART Goals:
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Attend at least two local art events to reconnect with her artist community.
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Explore three new healthy recipes each week to support her wellness goals.
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Research and test home access solutions, like key fobs or smart locks, for greater independence.
DSP Teaching Strategies:
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Assist with event research and transportation planning.
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Role-play social interactions before community events.
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Support weekly meal prep and recipe selection.
Technology Recommendations:
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Smart locks for easier home access
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Communication aids and creative design software
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Apps for healthy meal planning and art event discovery
“Not only does it give me more personal goals, but it also laid out specific ways DSPs can assist me.”
— Sarah Jones